FAQ
For any other questions, please contact us directly.
Are all your products displayed on this website already?
No, they aren't, as the whole line is so broad. We have showcased our latest items of each category, and hopefully the true buyers will get an idea of our products. If you like them and send us an enquiry for more information, we will be happy to provide more specific designs. Custom-designed items are also welcome.
Do you have MOQ? How long is the production lead-time and delivery time?
There is no minimum piece for each item, a full container load 20ft. For samples, please contact us. Lead-time is 5-6 weeks after confirming an order, and delivery time depends on your country port (Europe: 3 weeks, US: 2-4 weeks approximately).
Do you guarantee all of your products?
Yes, our products are fully guaranteed. If you receive a damaged piece we will replace it in your next container as long as it is a manufacturing fault. We will even refund you, as it's a 100% money-back guarantee.
How many items will fit in a 20 feet or 40 feet container?
20ft container = 30 cubic metres, 40ft container = 60 cubic metres. The quantity of items will depend on the size of the items you select. We can calculate the volume for your order once you have made your selection.
How can I know the product price and place an order with you?
Just send us an enquiry with the enquiry form on the website; our sales staff will contact you within 24 hours to learn your requirements and answer your questions. Or email us directly.
How can I inspect your quality before ordering and just before shipment?
You can assign someone as quality controller to come to our factory, or you can order samples which can be shipped to you at your cost via DHL, TNT, FedEx or other courier companies. Otherwise, we guarantee our products and it's a 100% money-back guarantee.
What does the FOB price cover? Where is your port of loading?
Our FOB price covers the production and finishing process, packaging, labour cost, local transportation (trucking) from our factory to the port, fumigation, customs fee and documentation (B/L, COO, etc.). You pay the rest. Our port of loading is Ningbo or Shanghai.
I am planning a trip to China soon. How do I find your factory?
We can arrange to have someone pick you up at the nearest airport or your hotel and accompany you to our factory (+- 2 hours driving from airport). Or simply call us upon your arrival and we may give you directions.
